eXtendTech Privacy Policy

At eXtendTech, our mission is to build solutions people love. This mission applies to both our online and offline interactions through our websites, applications, and services (collectively referred to as the “Services”). Our privacy policy outlines the Personal Data we collect, how we use it, and how we share that information.

We encourage you to review our privacy policy. If you have any questions about how we handle or protect your Personal Data, please contact us through our Online Contact Us Form.

1.1 Who We Are

We are SuiteXtend LLC, doing business as eXtendTech. We provide web and mobile application services based on NetSuite.

1.2 Information We Collect

eXtendTech collects information to operate our business and provide you with innovative process solutions and integrations. We DO NOT collect Personal Data beyond what is supplied to us under this privacy policy.

We collect cookie data, which is anonymous, aggregated, de-identified, or does not otherwise reveal your identity. Examples include browser type, operating system, time spent using our Services, and performance statistics. This information helps us understand how you and our community use our Services, allowing us to enhance and innovate our products.

When you use or interact with our web and mobile applications and websites, we may collect “Other Information,” such as:

• Browser type
• Operating system
• Internet domain and host name
• Date and time of access
• Referring and onward URLs
• Transactional data regarding your activities and interactions with the Services, such as clicks, shared content, and search queries.

1.3 How Do We Collect Your Data

We collect data through various means, including:

• Direct interactions when you register for or purchase any of our products or services.
• Voluntary completion of customer surveys, forms, or direct emails.
• Automated collection via your browser’s cookies when you use our website.

1.4 How We Use Other Information Data

eXtendTech uses the information we collect to:

• Operate our business and provide services to users.
• Improve existing products and services and develop new offerings.
• Enhance user experiences through tailored services.

We also analyze data to understand our business operations and improve the Services we offer.

1.5 Information Security

eXtendTech is committed to protecting the security of information within our applications and services. We implement technical and organizational measures to protect against unauthorized access, theft, and loss. We recommend you take additional precautions, such as using antivirus software, closing browsers after use, and keeping your login credentials secure.

eXtendTech stores your data in secure, US-based data centers compliant with ISO and PCI standards.

1.6 Data Retention

eXtendTech will retain your Other Information for as long as necessary to provide relevant Services and to comply with legal obligations. In accordance with GDPR regulations, you may request the removal of your information, except for records required to be kept by law.

1.7 Children

We do not knowingly collect Personal Data from children under 13. If you become aware that a child has provided us with Personal Data without parental consent, please contact us. We will take steps to remove the information and terminate the child’s account.

1.8 Third Parties We Do Not Own or Control

This Privacy Policy does not apply to the practices of companies that we do not own or control or to individuals we do not employ or manage. For instance, if you download our applications on your smartphone, the manufacturer may have its own policy regarding information collection.

1.9 Marketing

1.10 What are your Data Protection Rights?

eXtendTech ensures you are aware of your data protection rights, including:

• Right to Access: Request copies of your Personal Data.
• Right to Rectification: Request corrections to inaccurate or incomplete information.
• Right to Erasure: Request the deletion of your Personal Data under certain conditions.
• Right to Restrict Processing: Request the restriction of processing your Personal Data under certain conditions.
• Right to Object: Object to the processing of your Personal Data under certain conditions.
• Right to Data Portability: Request the transfer of your collected data to another organization or directly to you under certain conditions.
• Right to Erasure: Request the deletion of your Personal Data under certain conditions.

1.11 Managing Cookies

You can set your browser not to accept cookies, and the AllAboutCookies.org website provides information on how to remove cookies from your browser. Note that some features of our website may not function correctly if cookies are disabled.

1.12 Contact Us

For questions, comments, or concerns regarding our handling of Personal Data, please contact us through our Online Contact Us Form or write to:

eXtendTech
Attention: Privacy Office
P.O. Box 480711
Delray Beach, FL 33448

1.13 Reporting Complaints

If you wish to report a complaint or believe eXtendTech has not addressed your concern satisfactorily, you may contact the appropriate regulatory authority.

1.14 Privacy Policy Updates

We may update this Privacy Policy from time to time without prior notice. You can determine the last revision date by checking the Effective Date at the top of this page. We encourage you to periodically review this privacy policy to stay informed of our practices. If you have a registered account, we will notify you of significant changes via email and may request your acknowledgment and consent upon your next use of our Services.